SHIPPING & RETURNS

COUNTRIES SHIPPED TO:

– Germany

Europe 1

– Austria

– Netherlands

– Belgium

– Denmark

– Luxembourg

Europe 2

– Great Britain

– Italy
– Spain

Europe 3

– Ireland

– Sweden

– Portugal
– Malta
– Norway

Europe 4
– France
– Switzerland

World 1

– USA

– Japan
– Australia

GENERAL INFORMATION ABOUT SHIPPING:

Shipping is possible as

– Shipping within Germany -> 5 € (free shipping from 100 €)

– Shipping to Europe 1 -> 10 €

– Shipping to Europe 2 -> 15.5 €

– Shipping to Europe 3 -> 17.5 €

– Shipping to Europe 4 -> 14 €

– Shipping to the world 1 -> 26 €

– No delivery to PO Box.

CLICK & COLLECT:

The order can also be picked up free of charge from us in the noi concept store.
Select “Do not send, I’ll pick up the goods”.

frankie & lou organic wear

℅ noi concept store in Kurfürstenstr. 18 at 55118 Mainz

Delivery to Switzerland:

For deliveries to Switzerland, we recommend using the MeinEinkauf.ch service. All information can be found at MeinEinkauf.ch. MeinEinkauf.ch then takes care of all customs formalities and delivery to your door for a small fee. You will receive your goods quickly, customs cleared and inexpensive.
https: / /meineinkauf.ch/bestellen/frankie-lou-schweiz/

For our Swiss customers: Via MeinEinkauf.ch you can easily buy at our shop
at low shipping costs and, above all, WITHOUT customs duties.

To do this, proceed as follows:

1. Simply register at www.meineinkauf.ch. Here you will receive a personal
first name.last name@meineinkauf.ch email address.

2. With your personal firstname.lastname@meineinkauf.ch email address you can now create a customer account in our online shop.

3. Place your order in our shop stating your personal
firstname.lastname@meineinkauf.ch email address.

4. Please only use the following as the shipping AND billing address:

MeinEinkauf GmbH

Max-Stromeyer-Strasse 160

D-78467 Constance

In addition to addressing MeinEinkauf GmbH, please also pay attention to your payment method.

5. All order and shipping information will be automatically forwarded from your firstname.lastname@meineinkauf.ch email address to your private email address.

The MeinEinkauf.ch team remains informed of the status of your order so that it can be sent to your address in Switzerland as quickly as possible.

You can then view the status of your order approx. 48 hours after receipt on
www.meineinkauf.ch under “My orders”.

6. You pay for your ordered goods directly in our shop. You will then receive a separate
invoice for the service fee from MeinEinkauf.ch with your goods.

PROCESSING TIME :

Processing time is around 3-4 working days after payment. When your item is shipped, you will receive a shipping notification from us by email.

Further information regarding processing times can be found in the individual articles.

DELAYS:

If some items are not available at short notice or the promised delivery time is delayed, you will be informed by us by email.

LOGISTICS PARTNER :

The ordered items are packed by our warehouse as quickly as possible and handed over to our logistics partners GLS or FedEx ready for dispatch. Please note that we have no influence on delays caused by our logistics partners.

DELIVERY TIMES :

The standard delivery times are:

Germany: 2-5 days

Europe: 3-10 days

Rest of the world: It is difficult to give exact delivery times for the rest of the world, but generally it takes 5 to a maximum of 20 days for most countries.

SPECIAL NOTES ON SHIPPING ABROAD:

For deliveries abroad, duties, taxes and fees may apply, which are not included in the total price shown.

In the event that you refuse to accept our shipment, you will have to bear the original shipping costs plus the costs for returning the package to frankie & lou.

SHIPPING & RETURNS:

If an item of clothing is not right for you or your children or it does not fit, we will gladly accept your return within 14 days of receiving it. We cannot accept returns that have been worn, washed, damaged, or otherwise altered. Reduced goods cannot be exchanged or returned.

Please send your return to:

frankie & lou organic wear

℅ noi concept store in Kurfürstenstr. 18
55118 Mainz
Germany

Please use a service that offers tracking to send the return so that there is proof of the shipment. The delivery costs for this will not be refunded . After we have received and checked the garment, we will refund the amount to the payment method you used.

We are a small online shop and returns are very expensive for us but also for our environment. So if you are unsure about an article’s size, material, color, etc., please contact us in advance via WhatsApp 0157 352 27889, Instagram (frankieandlou.de) or by email at mysize@frankieandlou.de.

You can find more information about returns under “ Aries call